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IT Support Specialist
Summary
Title:IT Support Specialist
ID:1002
Department:Operations
Description
IT Support Specialist
 
Responsibilities Include:
             
  • Troubleshoot / Resolve reported issues with client facing services, escalate where necessary to Engineering.
  • Perform system administration processes for our clients
  • On boarding Clients into established Netrepid Services Environment
  • Utilize the service ticket system to log all requests, activities, and labor, including documentation of special requests and customizations considered important for future support
  • Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
  • Participate in an on-call rotation
  • Escalate problems to the appropriate engineering disciplines within the organization as required to achieve resolution
  • Develop/modify Operating Procedure and other Documentation as new services are implemented.
  • Some local travel to client sites to perform various IT related task
  • Opportunity for collaboration with team members
     
     
Qualifications Include:
  • Strong written and verbal skills
  • Client Service Focus
  • Active Directory Administration Skills
  • Competency with the Operating Systems currently supported by Microsoft.
  • Competency with the Microsoft Office suite of products.
  • Knowledge of TCP/IP, Routing, Switching, Sub netting, etc.
  • Experience in User Administration in MS Exchange
  • Experience with SQL Server
  • Knowledge and experience with SMB firewalls, and basic networking equipment
     
     
Education and Experience Requirements:
  • Related IT Helpdesk experience in a multi-tenant environment (or similar IT experience)
  • Minimum certification(s) or equivalent experience: MCSA: Windows Server or MCTS: MS Exchange

IT Support, Call Center
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